RETURN POLICY

 

We want you to have an absolutely headache-free shopping experience. PPShirts.com has a simple return policy under which you can return a product received in a damaged or defective condition. In case of categories like Apparel and Footwear, the return policy is also applicable if the product does not fit you due to a size mismatch. Possible resolution could be Replacement, Exchange or Refund, backed by the 30 Day Replacement Guarantee. PPShirts.com has a 48 hours return policy which means that you can request a return within 48 hours of receiving the product by you.

RETURNS FOR REPLACEMENT/REFUNDS/EXCHANGE UNDER CERTAIN SCENARIOS WILL NOT BE ACCEPTED AS GIVEN BELOW:

 

  • Request for return is made after 48 hours of receiving the product by you
  • Product is used or is not in its original condition. The product should not be washed or ironed.
  • Products are returned without its original packaging, freebies or accessories.
  • Product was damaged after use/opening.
  • Incidental damage due to malfunctioning of the product.
  • Any damage/defect which is not covered under the manufacturer’s warranty.

 

FOR SPECIFIC QUERIES, PLEASE READ THE FAQS BELOW:

 

 

HOW DO I RETURN A PRODUCT TO PPSHIRTS.COM?

It’s very simple; within 48 hours of receiving a product, you can request a return via email at info@ppshirts.com or over phone at our 24×7 customer care number xxx-xxxxxxx.
Note: Replacement is subject to availability of stock with our Business Partner. In case a replacement cannot be made by us, we will initiate a full refund.

DO I NEED TO RETURN THE PRODUCT IN ITS ORIGINAL BOX/PACKAGING?

Yes, it’s important that the product is sent back in its original packaging, original manufacturer tags, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered (including any free or complimentary items).

WHAT IS THE RESOLUTION OFFERED IN CASE OF RETURNS?

In case of a return, possible solutions are:
1. Replacement of the product with a similar product (only if stocks are available with our Business Partner).
2. Exchange (only for Apparel and Footwear) or.
3. Full refund of your money.

I HAVE REQUESTED A REPLACEMENT, WHEN WILL I GET IT?

Once a replacement request is created, we send you an email detailing the pickup process as well as provide details about the replacement. In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up/received. If you don’t get the return within the promised date, contact us immediately.

WILL I HAVE TO PAY ANY CHARGES FOR THE RETURNS?

We do not charge extra for returns and all replacements/pickups by us are done free of cost.